Building Real-time Features with WebSocket

Real-time communication can transform user experience. Here's how we implemented it.

The Challenge

Our call center was overwhelmed. Users waited too long for simple queries.

Solution: Socket.IO Chatbot

```typescript
const socket = io(SOCKET_URL, {
transports: ['websocket'],
reconnection: true,
});

socket.on('message', (data) => {
addMessage(data);
});
```

Key Learnings

Impact